Return Policy
We take immense pride in the 28 years of purposeful craft behind every Pplus piece. Our returns policy is designed to be fair, transparent, and reflective of our commitment to quality craft and customer care.
Replace or Refund
Pplus will replace or refund verified production defects reported within 14 days of delivery. We encourage all customers to inspect their items upon arrival to ensure they meet our standards of excellence.
Personalised Items
Due to their unique nature, personalised products are non-returnable. This includes pieces with custom engravings, specific dimensions, or modified finishes, unless a production error has occurred.
Start a Request
To report a defect, please contact our team via WhatsApp at +254 723 822 050 or email info@pplus.co.ke. Please include your order number and clear photographs of the issue for verification.